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Global SAP MPS/BPO Director
hace 2 meses
Job Summary
We are seeking a highly experienced and skilled Global SAP MPS/BPO Director to join our team at SD Worx. As a key member of our organization, you will be responsible for driving the growth and success of our International SAP Managed Payroll Services team.
Key Responsibilities
- Develop and implement strategic plans for the SAP international payroll practice in alignment with the organizational goals and OKRs.
- Direct and manage the SAP MPS Delivery Organization, ensuring payroll is processed timely, accurately, in compliance with government regulation and in accordance with the agreed contractual SLAs.
- Accountability for monthly Leadership reporting across all countries and accounts.
- Manage all aspects of Payroll Service Delivery, including setting service standards, managing services quality, and managing costs.
- Ensure client confidential information is managed securely.
- Proactively address any process gaps and identify opportunities for improvements and additional services that will best support our business growth.
- Maintain appropriate audit and control procedures and act as the control owner for SOX related to the SAP Payroll Delivery.
- Collaborate closely with technology teams to ensure all systems and integrations related to payroll are operating efficiently and accurately.
- Oversee the SAP Payroll Delivery support to the project team for the implementation and onboarding of new clients.
- Develop and maintain effective relationships with external payroll-related vendors.
- Collaborate with the Sales and Presales team during the sales process for new-new business and new-existing business.
- Responsible for the P&L of the international SAP Payroll Delivery Practice.
- Driving efficiencies and contributing to company's OKRs.
- Responsible for people management, including recommendation of staffing, hiring, termination, and discipline, setting performance standards, and evaluating staff and staff development.
Requirements
- Bachelor's degree in Business Administration, Human Resources, Finance, or a related field. Master's degree preferred.
- Minimum of 7-10 years of experience in International payroll service delivery management, with at least 3-5 years in a leadership role.
- In-depth knowledge of SAP payroll systems and payroll processes.
- Strong managerial and team building skills and demonstrated ability to motivate and empower direct and indirect reports to achieve international priorities.
- Excellent organizational and problem-solving abilities.
- Strong analytical and financial acumen.
- Excellent communication and interpersonal skills.
- Practical knowledge of the sales cycle.
- Experience of successfully building and maintaining client relationships.
