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We are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Provide frontline service to customers, routing their calls to the appropriate department and ensuring that their queries are resolved efficiently.
- Communication: Provide a friendly and efficient service in answering customer queries, using strong communication skills to build rapport and trust with customers.
- Performance Metrics: Ensure that agreed Key Performance Indicators (KPIs) are met, maintaining high levels of customer satisfaction and service quality.
- Compliance: Perform duties in a compliant manner, adhering to policies and procedures to ensure that customer data is protected and that all interactions are conducted in a professional and respectful manner.
- Product Knowledge: Develop and maintain a working knowledge of our products and services, staying up-to-date with new developments and updates.
- Language Skills: Native level of French, with the ability to speak and write English fluently.
- Experience: Minimum of 2 years customer services experience, preferably in a similar industry.
- Customer Focus: Excellent customer focus and the ability to work to tight deadlines, prioritizing tasks and managing time effectively.
- IT Literacy: IT literate, with previous Salesforce knowledge an advantage.
- Communication Skills: Highly professional written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Time Management: Excellent time management and telephone etiquette skills, with the ability to work independently and as part of a team.
- Full-time and Part-time Positions: Full-time (9.00h) and part-time (13.30h to 18.00h) positions available, from Monday to Friday.
- Initial Training: 1 week of initial training to ensure that you have the skills and knowledge required to excel in the role.
- Salary: Full-time Salary 18.461,68€ gross / year.
- Hybrid Working Model: This is a Hybrid working model in Barcelona, offering a great work-life balance and flexibility.
- Referral Program: Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language / project).
- Coaching and Development: A permanent presence of coaches who will facilitate your personal and professional development, helping you to achieve your career goals.
- Employment Benefits: Employment with the world's largest provider of contact center services, offering a competitive benefits package and a great work environment.
- International Business Casual Environment: International business casual environment, with a focus on collaboration and teamwork.
- Permanent Contract: Permanent contract, offering job security and stability.
