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Client Lead
hace 2 meses
Job Summary:
Omega CRM is a leading provider of Customer Experience services, with over 20 years of experience in applying technology to marketing and delivering unique Customer Relationships. We are seeking a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand.
Main Responsibilities:
- Create and execute a strategic sales plan that expands the customer base by collaborating with the Sales Director.
- Meet with potential clients and build lasting relationships by understanding their needs in collaboration with the Industry Product Lead.
- Maintain the relationship with the SF Account Executives. Stay updated on SF updates.
- For existing clients, focus on continuously offering new ways for the customer to derive value from the product/service in the future.
- Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
- Lead customer communication at all stages of pre-sales, even when involving other teams.
- Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts. Pay special attention when multiple PMs are involved in one account.
- Collaborate with the Project Manager/ Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.
- Manage and negotiate scope expansions for initial contracts.
- Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
- Manage the billing processes for assigned accounts.
- Identify potential Up & Cross Selling opportunities for the account.
- Collaborate with the Project Manager/ Delivery Manager after project completion to identify successful and unsuccessful project elements.
- Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
- Draft success stories and send SF satisfaction surveys to the customer.
Requirements:
- Large account management experience.
- Experience in Salesforce ecosystem.
- Previous experience in business/technology consulting.
- Previous experience in Project Management.
- Experience in Education and/or Non-profit sector is a plus.
- Experience in digital projects.
- Experience in international projects.
- High level of English. Other European languages is a plus.
What We Offer:
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurrant,...).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
- Professional development: Evolve, grow and get where you want to go.