Team Manager Operations Prime Video Global Operations
hace 1 día
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.
We are a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
About the RoleAs the Team Manager Operations, you will supervise a team of digital content associates. You will manage defined problems by delegating tasks, identifying roadblocks and recommending trade-offs. You will also be responsible for delivering on team goals, providing guidance or coaching to your direct reports and for hiring new talent.
Key Responsibilities- Manage a team of 10-15 on tasks related to content publishing, quality or data labelling
- Partner with internal and external teams to execute business goals
- Guide and own Standard Operating Procedures (SOP) and share best practices across all teams
- Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross training, and time off
- Provide support for the optimization of various operations, team productivity, customer experience and workforce metrics
- Perform root cause analysis and create documentation to reflect the identified gaps, problem, root cause and solutions
- Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas
- Evaluate existing team members and hire new ones while applying the Amazon hiring bar
Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers.
Requirements- Experience of directly managing a 10+ member team
- Experience using Microsoft office tools including Word, Excel, Power Point and Outlook
- Experience in influencing both external and internal stakeholders
- Experience in analysing data and best practices to assess performance drivers
Amazon Digital Spain, S.L.U. is an equal opportunities employer.
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