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Operations Manager

hace 2 meses

Madrid Centro, Madrid, España Mygwork A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Prime Video Global Operations team. As an Operations Manager, you will be responsible for managing a team of 40-50 members, including 3+ front-line team managers, to deliver business goals related to content publishing, quality, and data labelling.

Key Responsibilities
  1. Team Management: Manage a 40-50 member team, including 3+ front-line team managers, to deliver business goals related to content publishing, quality, and data labelling.
  2. Operational Metrics: Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving the continuous improvement of these metrics.
  3. Quality Assurance: Track key metrics continuously, identify risks and gaps, and efficiently manage resources to ensure high-quality content publishing.
  4. Process Improvement: Identify and evaluate areas of opportunity against business requirements; analyse defects and develop programs that fix root causes.
  5. Coaching and Development: Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.
About the Team

The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.

Requirements
  1. Experience: 2+ years of experience in managing a team of 40+ members, including 3+ front-line team managers.
  2. Analytical Skills: Experience in analysing data and best practices to assess performance drivers.
  3. Communication Skills: Experience in influencing both external and internal stakeholders.
  4. Technical Skills: Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
  5. Language Skills: Fluent in English, both verbal and written.