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Customer Support Specialist for Pepe Jeans

hace 3 meses

Barcelona, Barcelona, España CPM International A tiempo completo
About Us

CPM International operates in over 30 countries, providing tailored multilingual support to meet the diverse needs of our clients. Our focus is on delivering exceptional customer service, sales, and technical support solutions globally.

Our Client

AWWG is a prominent global fashion group that encompasses the brands Pepe Jeans London, Hackett, and Façonnable. Renowned for its high-quality denim, Pepe Jeans combines style and durability in its innovative designs, continuously adapting to the evolving needs of its customers.

We seek talented individuals who are passionate about the fashion industry and committed to providing outstanding service to our clientele.

Core Values:

Commitment to Customer Support: A strong desire to meet and exceed service expectations, ensuring a high standard of consumer satisfaction.

Proactive Mindset: An enthusiastic approach to problem-solving and a positive attitude towards challenges.

Team Collaboration: A dedication to working together to achieve both personal and team objectives while maintaining service level agreements (SLAs).

Key Responsibilities:
  • Deliver exceptional eCommerce customer support through various channels including phone, chat, and email.
  • Foster positive interactions and dialogues with customers.
  • Provide knowledgeable assistance and guidance to customers.
  • Address customer needs and resolve complaints with empathy.
  • Build and sustain relationships with customers, colleagues, and clients.
  • Meet individual performance targets while contributing to team goals.
  • Gain an understanding of client activities, campaigns, and product offerings.
  • Participate in training sessions to enhance expertise and understanding of client requirements.
Qualifications:

Essential Skills and Experience:
  • Fluency in Polish (both spoken and written) and an advanced level of English.
  • A service-oriented mindset with a focus on achieving high-quality consumer service.
  • Ability to handle challenging calls with professionalism and composure.
  • Open to constructive feedback and eager to improve performance.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • A collaborative team player, committed to personal and organizational growth.
  • Passionate about delivering exceptional customer service, treating every interaction as an opportunity to impress.
Preferred Qualifications:

Experience in customer service, particularly in a contact center environment.

What We Offer:
  • Contract Type: Temporary (3-month contract with a probation period).
  • Work Schedule: Full-time (39 hours/week).
  • Working Days: Monday to Friday.
  • Compensation: Competitive salary with performance incentives.
  • Holidays: Accrued vacation days and paid bank holidays.
  • Work Environment: Hybrid model with a mix of office and remote work.
  • Training: Comprehensive training program to ensure readiness.
Additional Benefits:
  • Engagement activities and professional development opportunities.
  • Employee Assistance Program for confidential support.
  • Exclusive discounts and perks for employees.
  • Access to specialized training and courses.
Ready to Contribute?

We look forward to receiving your application and exploring the potential for you to thrive in our dynamic environment.