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Global Events Process and Operations Manager
hace 2 meses
As a key member of the Merck Gruppe - MSD Sharp & Dohme team, the Events Process and Operations Manager will play a crucial role in driving the success of our Customer Experience Omnichannel strategy. Reporting to the Omnichannel Strategy - CRM & Events Associate Director, this position will be responsible for managing events processes and ensuring compliance with corporate policies and standards.
Key Responsibilities:- Meetings and Events Management: Define, implement, and continuously improve event processes according to global policies, ensuring they are adapted to global standards and updated as needed.
- Process Management: Manage the documentation and archival of events-related processes, materials, and training documents, ensuring quality and compliance.
- Team Leadership: Lead the Customer Excellence Events operational team, ensuring quality in events execution and delivery, as well as compliance with standards.
- Stakeholder Management: Serve as the primary point of contact for all event-related inquiries, providing timely updates and addressing stakeholder concerns.
- Relationship Management: Manage relationships with external providers, such as travel agencies and operational services, monitoring key performance indicators to meet business needs.
- System Management: Manage events management systems, primarily Veeva CRM Events Module, ensuring all technical and process requirements are implemented timely and in accordance with established procedures.
- Technology Alignment: Collaborate with Regional and Global Teams to ensure alignment with local strategy and implementation, staying current on industry trends, emerging technologies, best practices, and regulatory requirements for event management.
- Data Quality: Lead processes for continuous improvement to ensure data quality and completeness in events-related systems, monitoring and assessing events data to pursue continuous improvement in alignment with company strategy.
- Stakeholder Engagement: Build strong relationships with internal stakeholders to understand business priorities and objectives, working cross-functionally with sales and marketing teams to drive positive outcomes supported by key metrics.
- Process Improvement: Focus on process improvement to ensure simplification, customer excellence, and personalization, collaborating with relevant groups to develop internal metrics to ensure Service Level Agreements are met.
- Regulatory Compliance: Ensure events management and processes comply with industry regulations and corporate standards, acting as a key point of contact for compliance topics, and contributing to developing corrective actions resulting from quality control recommendations.
