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Job Summary
Pacto is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support for personal computer hardware, software, and specialized mainframe technology.
Key Responsibilities
- Configure and set up desktop computers, peripherals, and accounts, ensuring appropriate security levels.
- Install software and repair hardware and peripherals, minimizing downtime and ensuring optimal system performance.
- Maintain IT security, ensure IT compliance, and prepare audit reports to ensure data integrity and regulatory adherence.
- Troubleshoot and diagnose complex technical issues, serving as a technical resource to the unit.
- Maintain, update, or manage databases and websites within prescribed guidelines, ensuring data accuracy and accessibility.
- Administer Domain / LDAP / NAS / File Server user accounts, ensuring seamless access and authentication.
- Design and produce network diagrams and manage network devices (Switches / Wireless APs), ensuring network efficiency and scalability.
- Manage system equipment upgrades and IT equipment inventory, ensuring optimal resource utilization.
Language Requirements
The ideal candidate will have proficiency in Spanish (C1 - functional, written C1 - functional) and English (B2 - advanced, written B2 - advanced).
