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Technical Client Manager
hace 2 meses
As a Technical Client Manager at Tradedoubler, you will be responsible for delivering high-quality technical support and solutions to our clients. This role involves managing the Tradedoubler affiliate platform, answering technical questions, and maintaining continuous contact with clients to identify their needs and grow their business.
Main Responsibilities- Manage the Tradedoubler affiliate platform on behalf of our advertisers
- Answer and resolve technical questions from customers and colleagues
- Maintain continuous contact with customers in a proactive manner
- Quickly identify the advertisers' needs to grow their business
- Support the sales team in meetings and calls
- Stay updated on changes in the market
- Document the client's evolution and any changes relevant to their business
- Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices
You are a results-driven professional with strong technical knowledge and troubleshooting skills combined with a commercial mindset. You are excellent at communicating complex technical concepts to a non-technical audience and have a good knowledge of the digital marketing landscape.
Requirements- University degree in Computing, IT, or software programming, or equivalent experience
- Ability to grasp technical concepts, including HTML, JavaScript, Restful APIs, XML, and programming languages
- Good written and spoken communication skills
- Experience in a client support/customer service environment
- Customer service-minded
- Solutions-oriented with exceptional problem-solving skills
- Professional approach
- Results-driven
- Attention to detail
- Excellent team player
Tradedoubler is an international company with offices in 15 European countries and an office in Singapore to service the APAC region. We pride ourselves on offering a stimulating, challenging, and fun work environment where everyone can contribute and make a difference to the success of our business. We care about our employees and offer competitive salaries and benefits, as well as opportunities for growth and development.