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Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España Mytheresa A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Mytheresa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Build and maintain strong relationships with customers through personalized service and communication.
  • Respond promptly and efficiently to customer inquiries and concerns.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on product knowledge and company policies to provide accurate and informed responses to customers.
  • Meet or exceed customer service standards and key performance indicators (KPIs).

Requirements

  • Previous experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Native-level proficiency in Korean (written and spoken) and excellent English skills.

What We Offer

  • A comprehensive training program to ensure your success in the role.
  • Ongoing support and development opportunities to help you grow in your career.
  • A dynamic and inclusive work environment that values diversity and teamwork.
  • A competitive salary and benefits package.