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IT Support Specialist

hace 2 meses


Barcelona, Barcelona, España Sennder A tiempo completo
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Sennder. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees.

Key Responsibilities
  1. IT System Maintenance: Perform routine maintenance tasks on our IT systems, including upkeeping on-site systems and enhancing our global IT services.
  2. Technical Support: Provide on-site and remote IT support to employees, working closely with the team to deliver outstanding service and support in line with Sennder's Service Level Objectives (SLOs).
  3. Problem-Solving: Deep dive into complex technical issues, identifying and resolving problems that impact our IT systems and employee productivity.
  4. Knowledge Sharing: Collaborate with colleagues to improve and share knowledge, ensuring that our team is equipped to handle technical challenges.
  5. Resource Optimization: Ensure that devices, resources, and licenses are used efficiently, minimizing waste and maximizing productivity.
  6. IT Governance: Help maintain IT guidelines and SOPs in line with the latest industry standards, ensuring that our IT systems are secure and compliant.
Requirements
  1. Technical Expertise: Proven experience with common operating systems, client hardware, meeting room equipment, and related services.
  2. Microsoft 365 and Azure: Experience with Microsoft 365 and Azure, including managing MS Active Directory, Azure AD, and related services.
  3. Endpoint Management: Familiarity with endpoint management tools, such as Intune or Jamf.
  4. Windows OS Knowledge: Strong knowledge of Windows OS and related services.
  5. IAM and Security: Experience with IAM basics, including Okta or Azure AD, and endpoint protection, including MS Defender and related services.
What We Offer
  1. Fast-Growing Company: Join a fast-growing scale-up with an international team of 1000+ people, spread across 11 European offices.
  2. Learning and Development: Opportunities for learning and development on the job, with a bi-annual review process, learning allowance, and high potential programs.
  3. Flexible Work Model: A flexible work model that allows you to seamlessly merge virtual productivity and in-office collaboration with your colleagues.
  4. Competitive Compensation: A competitive compensation package, including an objective-based bonus, referral reward, and virtual option plan.