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Salesforce Service Cloud Voice Technical Lead
hace 2 meses
About the Role:
Omega CRM, a leading provider of Customer Experience services, is seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team. As a key member of our innovation team, you will be responsible for leading the integration of CTI solutions with our CRM platform.
Main Responsibilities:
- Lead the development and implementation of CTI integrations with our CRM platform
- Support the sales team in opportunities requiring CTI integration, contact center solutions, voice, and multichannel solutions
- Collaborate with the innovation team to evaluate new technologies and alternatives for voice in the CRM environment
- Enter the Salesforce environment, leading projects and supporting services related to contact centers and customer services
- Coordinate and follow up with the integrations development team (REST, SOAP, API)
- Participate in analysis, documentation, testing, and support tasks according to project needs
- Act as an internal and external consultant in CTI environments
- Be the point of contact with CTI vendors for incorporation into CRM projects
Requirements:
- Minimum 3 years of experience in a similar role
- 5+ years of experience in projects/maintenance of CTI solutions
- Experience in Salesforce Service Cloud Voice
- High level of English
What We Offer:
- Permanent contract
- Flexible schedule
- Balance between professional and personal life
- Certifications plan
- Home office
- Flexible retribution
- Health insurance
