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Front Desk Operations Manager
hace 2 meses
Hilton Worldwide, Inc. is seeking a highly skilled Front Desk Supervisor to oversee the front office operations and provide exceptional guest service. As a key member of the hotel team, you will be responsible for ensuring a seamless and memorable experience for our guests.
Key Responsibilities- Supervise front desk operations during assigned shifts to maintain high standards of service and quality.
- Ensure that front desk team members have a thorough knowledge of hotel products, services, pricing, and promotions.
- Monitor and maintain the appearance and performance of front desk team members, focusing on training and teamwork.
- Maximize sales revenue through up-selling and marketing programs.
- Manage guest requests, inquiries, and complaints in a prompt and professional manner.
- Front office experience in the hotel, leisure, or retail sector.
- Strong commercial awareness and sales capabilities.
- Calm and organized work ethic with the ability to prioritize and meet deadlines.
- Excellent supervisory, interpersonal, and communication skills.
- A passion for delivering exceptional levels of guest service.
Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of accommodations and services to business and leisure travelers. Our commitment to exceptional guest experiences and our dedication to providing a warm and welcoming environment make us a top choice for travelers around the world.
