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Service Desk Agent

hace 2 meses

Madrid, Madrid, España Atos Se A tiempo completo

About Us

At Atos SE, we are a team of passionate experts dedicated to applying digital technology to advance what matters for our clients and society. Our mission is to create reliable and responsive digital foundations for the world's businesses, institutions, and communities.

Job Position: Service Desk Agent

We are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing technical support and assistance to our clients, including:

  • Help and support to workstations, including telephone and remote/onsite support
  • Monitoring of ICT systems, proprietary software platforms, and workflows
  • Alert resolution and attention to incidents (Hardware-Software)
  • Management of service requests, including hardware and software support
  • Telephone support for queries and technical advice

Requirements

  • Experience in a Service Desk Level I - II area, with a minimum of 1 year and a maximum of 3 years of experience
  • Proactivity and problem-solving skills
  • Customer service skills and abilities
  • Functional vision of services and technical platforms
  • Ability to work in a team and availability for rotating shifts

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package