Service Desk Analyst

hace 1 semana

Madrid, Madrid, España IPC Systems, Inc A tiempo completo
Job Title: Service Desk Analyst

IPC Systems, Inc is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot issues and resolve problems in a timely manner
  • Escalate complex problems to senior engineers
  • Document and track issues in our ticketing system
  • Collaborate with other teams to resolve issues and improve processes

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical skills, including knowledge of networking, operating systems, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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