IT Service Desk Analyst
hace 5 días
Cigna is a global health insurance company that aims to improve lives. With a presence in 30 countries, we strive to make healthcare more accessible and affordable for millions of people. Our Technology, Engineering & Operations group is at the forefront of this mission, driving innovation and excellence in our services.
Job SummaryWe are seeking an experienced IT Service Desk Analyst to join our Madrid office. As a key member of our Technology team, you will provide operational support and account administration within the Service Desk team. Your primary responsibility will be to provide technical assistance to onsite and remote users, ensuring seamless service delivery and exceptional customer experience.
Main Responsibilities- Provide technical support to onsite and remote users, resolving issues efficiently and effectively.
- Install, configure, and support end-user devices, ensuring they meet the required standards.
- Manage and monitor IT Service Desk Incidents and Service Requests via our call management system.
- Manage user system access for various applications, ensuring secure and compliant access.
- Identify opportunities to improve service quality and process efficiency within the team.
- Escalate critical issues to the IT End User Services Manager, ensuring timely resolution.
- Two years of experience in an IT support team, with a strong background in incident management.
- Experience with call management systems and Microsoft Office.
- Windows 10 support and build experience, as well as Active Directory and Citrix Support.
- Desirable skills include ITIL foundation certification, Microsoft certification, and experience with Service Now and Avaya Telephony.
We are looking for a highly skilled and motivated individual who can communicate effectively, both verbally and in writing. A positive attitude, strong commitment to customer support, and a passion for technology are essential for this role. If you are a team player with a can-do approach, we encourage you to apply.
Cigna offers a dynamic and flexible work environment, with opportunities for growth and development. We invest in our employees, providing training and resources to help you succeed. Join us in our mission to transform healthcare and make a meaningful difference in people's lives.
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Madrid Centro, Madrid, España The Cigna Group A tiempo completo{"h1": "IT Service Desk Analyst Role at The Cigna Group", "p": "We are seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in Madrid. As a key member of our team, you will provide operational support and account administration within the Service Desk team, ensuring seamless technical support to onsite and...
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Madrid Centro, Madrid, España The Cigna Group A tiempo completo{"h1": "IT Service Desk Analyst Role at The Cigna Group", "p": "We are seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in Madrid. As a key member of our team, you will provide operational support and account administration within the Service Desk team, ensuring seamless technical support to onsite and...
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