Service Desk Analyst
hace 1 semana
IPC Systems, Inc is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior engineers.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot issues and resolve problems in a timely manner
- Escalate complex problems to senior engineers
- Document and track issues in our ticketing system
- Collaborate with other teams to resolve issues and improve processes
Requirements:
- 2+ years of experience in a technical support role
- Strong technical skills, including knowledge of networking, operating systems, and software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].
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