Customer Experience Agent Trainee

hace 4 semanas

Barcelona, Barcelona, España stayforlong A tiempo completo
About Stayforlong

Stayforlong es un portal de reservas hoteleras especializado en estancias largas, de tres o más noches. Nuestro objetivo es que los viajeros que reservan más noches paguen menos por su estancia.

Para nosotros está claro: si tus vacaciones son más largas, deberías pagar menos por ellas. Con nuestra web, todo el mundo gana: los hoteles consiguen reservas más largas para sus habitaciones, y los viajeros mejores ofertas para pernoctar durante más tiempo.

Our Team

Actualmente, somos un equipo de 80 personas trabajando en un entorno dinámico y colaborativo donde las personas tienen la oportunidad de crecer y desarrollarse profesionalmente.

Creemos en igualdad de oportunidades para todos, tanto en el lugar de trabajo como más allá. Nos gusta crear espacios donde todas las ideas son igualmente valoradas y escuchadas.

Job Description

Estamos buscando a un Customer Experience Agent (trainee) para unirse a nuestro equipo.

Las tareas incluyen:

  • Liaison con clientes y socios externos para resolver problemas por teléfono y correo electrónico relacionados con cambios de reservas, cancelaciones o confirmaciones de pedidos, devoluciones, solicitudes especiales, etc.
  • Proporcionar información precisa, válida y completa.
  • Participar en nuevos proyectos para los cuales necesitamos tu ayuda, como mejora de procesos, plan de continuidad empresarial, etc.
  • Resolver quejas de clientes, responder a llamadas y solicitudes de correo electrónico y mantener registros de servicio al cliente.
Requirements

Lo que necesitas:

  • Estás estudiando Turismo o similar.
  • Puedes firmar un acuerdo con tu Universidad.
  • Nativo/Alto francés o italiano.
  • Nivel alto-medio de inglés.
  • Competencia para trabajar con inglés y otro idioma europeo es deseable.
  • Conocimientos básicos al usar Microsoft Office (incluyendo Excel).
  • Habilidades de comunicación.
  • Actitud positiva.
  • Capacidad para trabajar en equipo.
  • Habilidades de resolución de problemas.
  • Experiencia en Servicio al Cliente será muy valiosa.
Benefits

Lo que ofrecemos:

  • Horario parcial.
  • Duración: 4-6 meses.
  • Possibilidad de trabajar 90% desde casa.
  • Oficina ubicada en el centro de la ciudad (Barcelona).
  • Café gratis para nuestro equipo.
  • Entorno de trabajo amigable.
  • Trabajar con un equipo multicultural.
  • Formación completa proporcionada, que incluye formación en clase y formación en el puesto.

¿Te interesa? Aplica a nuestra oferta de trabajo y adjunta tu currículum. Queremos conocerte

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