Customer Experience Agent Trainee
hace 3 semanas
We are a travel company that believes in the power of prolonged stays. Our mission is to empower our customers to break free from the constraints of an oversaturated market and experience the essence of each destination. We strive to offer a fresh perspective, giving our customers, hoteliers, and partners the flexibility, opportunities, and choices they deserve.
About the TeamWe are a dynamic and collaborative team of 80 people who value equal opportunities, inclusion, diversity, and work-life balance. We create spaces where everyone's ideas are equally valued and heard. We are committed to a respectful work environment where all people are valued and respected.
PositionWe are developing our Customer Experience department and seeking a Customer Experience Agent (trainee) to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to work effectively in a team environment.
Responsibilities- Liaise with customers and external partners to resolve issues by phone and email.
- Provide accurate, valid, and complete information.
- Participate in new projects to improve processes and business continuity.
- Resolve customer complaints and maintain customer service records.
- Studying Tourism or a related field.
- Native or high-level proficiency in French or Italian.
- High-medium English level.
- Proficiency in working with English and another European language.
- Basic knowledge of Microsoft Office (including Excel).
- Good communication skills.
- Positive attitude.
- Ability to work as part of a team.
- Problem-solving skills.
- Experience in customer service is highly valuable.
We offer a part-time schedule and a dynamic work environment.
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