Customer Experience Agent Trainee
hace 3 semanas
We are a travel company that believes in the power of prolonged stays. Our mission is to empower our customers to break free from the constraints of an oversaturated market and experience the world in a unique way.
About the RoleWe are seeking a Customer Experience Agent Trainee to join our team. As a Customer Experience Agent Trainee, you will be responsible for liaising with customers and external partners to resolve issues, providing accurate and complete information, and participating in new projects to improve our processes.
Key Responsibilities- Liaise with customers and external partners to resolve issues by phone and email
- Provide accurate, valid and complete information
- Participate in new projects to improve our processes
- Resolve customer complaints and maintain customer service records
- Studying Tourism or similar
- Native/High French or Italian
- Proficiency working with English and another European language
- Basic knowledge of Microsoft Office (including Excel)
- Ability to work as part of a team
- Problem-solving skills
- Duration: 4-6 months
- Possibility to stay 90% from home
- Office located in the center of the city (Barcelona)
- Free coffee for our team
- Friendly work environment
- Working with a Multicultural team
- Full Training Provided
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