Dutch Payroll Specialist
hace 2 semanas
About the Role
The objective of this position is to contribute to the team responsible for the support and execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time.
Key Responsibilities
- Support Managers with client engagement, ensuring all information is accurate and provided on time.
- Provide support and guidance for all implementations and go-lives.
- Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end-to-end payroll process with necessary sign-offs.
- Responsible for the maintenance of the Client Solution workbook.
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.
- Ensure and Sign Off System Maintenance Testing.
- Support the review of the Statement of Works before it's shared with the Client to ensure its fit for purpose.
- Responsible for the optimization of HR administrative processes, driving efficiency and automation.
- Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling, maximizing client satisfaction.
- Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
- Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
- Support Year End.
- Ability to recognize and deal appropriately with sensitive and confidential information.
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