Dutch Payroll Specialist
hace 4 días
At Alight Solutions, we're seeking a highly skilled Dutch Payroll Specialist to join our team. As a key member of our payroll team, you'll be responsible for ensuring the accurate and timely processing of payroll activities and/or data management/customer services activities.
Key Responsibilities- Independently process payroll end-to-end to ensure delivery as per the agreed processing calendar(s) and to the agreed KPIs.
- Support statutory and year-end reporting to the agreed calendar(s) and to the agreed KPIs.
- Use payroll expertise to advise upon client queries/issues and ensure a strong understanding of country-specific legislation and tasks.
- Support and knowledge transfer apprentices and/or associates on data management or customer service activities.
- Ensure tickets and calls are responded to within SLA timescales and to a high standard.
- Support system maintenance testing.
- Liaise and transact with third parties.
- SOC controls completed on time and with the necessary evidence.
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence.
- Conduct knowledge transfer sessions and ensure the audience has understood and can put into practice.
- Maintenance of DWIs to ensure processes are up to date and reflective of the service.
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate.
- Highlight to Service Manager any deviations from the standard scope of service.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Contribute to team meetings and raise any issues immediately to your Service Manager.
- Build good relationships with internal stakeholders and keep them up to date when needed.
- 100% attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adherence to all security and compliance procedures and quality standards.
- Be accountable - take advantage of the world of opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.
- Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
- Solve problems - be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
- Take ownership - proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
- Be client-centric - actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
- Be effective - demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent Dutch written and verbal skills and good English skills.
- Self-motivated and a willingness to learn.
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