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hace 2 meses
We are seeking a highly skilled and experienced Dutch Payroll Specialist to join our team at Alight. As a key member of our payroll team, you will be responsible for supporting and executing payroll activities and/or data management/customer services activities, ensuring accurate and timely output.
Responsibilities- Support Managers with client engagement, ensuring all information is accurate and provided on time.
- Provide support and guidance for all implementations and go lives.
- Provide daily functional support to the teams, ensuring the successful delivery of payrolls and owning the end-to-end payroll process with necessary sign-offs.
- Maintain the Client Solution workbook.
- Update, maintain, and enforce Defined Work Instructions (DWIs) and other process documentation.
- Ensure and sign off system maintenance testing.
- Support the review of the Statement of Works before sharing it with the client to ensure it's fit for purpose.
- Optimize HR administrative processes, driving efficiency and automation.
- Liaise with customer process leads regarding process gaps, client issues, and escalation handling, maximizing client satisfaction.
- Resolve technical issues escalated from the team and ensure all system issues/defects are reported correctly and tickets are logged with necessary details and evidence.
- Resolve functional issues escalated from the team and ensure all processes are reported correctly and logged with necessary details and evidence to redefine and enhance processes with the customer.
- Work with Operational Management, Transformation, and Products to implement automation, innovation, and continuous improvement programs.
- Manage the legislation roadmap and ensure the team is upskilled in upcoming changes and processes are updated where needed.
- Support Year End.
- Recognize and deal appropriately with sensitive and confidential information.
- Proactively identify upsell opportunities.
- Support Management with the resolution of client escalations, along with lessons learned.
- Upskill and develop team members through training delivery and coaching to enable them to fulfill their role.
- Build good relationships with internal stakeholders and keep them updated when needed.
- 100% attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adhere to all Security and Compliance procedures and quality standards.
- Be accountable, take advantage of the World of Opportunity, and demonstrate personal responsibility and eagerness to explore and acquire necessary skills.
- Solve problems by proactively identifying problems or challenges in the workplace and putting forward creative solutions to drive continuous improvement.
- Take ownership by proactively seeking clarity of role, accomplishment of individual and team objectives, and future personal career opportunities.
- Be client-centric by actively responding to meeting the expectations and requirements of internal and external clients, ensuring a balanced approach between client requirements and Alight priorities.
- Be effective by demonstrating knowledge of the Alight Way, our values, and levers for success, contributing and working to agreed global standards, utilizing tools and technologies to act fast to achieve maximum personal productivity, and ensuring work can be carried out in a repeatable, scalable way.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent Dutch written and verbal skills and good English skills.
- Self-motivated and a willingness to learn.
- Relevant experience administering Payroll in an HR consulting, HR Outsourcing, or Corporate environment.
- Knowledge on payroll processes, practices, and associated legislation.
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
