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Job Summary:
We are seeking a highly skilled and customer-focused Travel Booking Agent to join our team at Personalbüro U. Herrmann. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Handle customer inquiries and provide prompt, reliable, and accurate information to resolve their issues.
- Travel Booking: Make flight reservations and modify existing reservations using Amadeus, ensuring seamless travel experiences for our clients.
- Ticketing and Regulations: Verify ticket rules and regulations regarding cancellations and changes, ensuring compliance with industry standards.
- Communication and Support: Offer effective communication and support to customers, adapting to their needs and preferences.
- Logistics and Administration: Log all interactions accurately using our Contact Management System, maintaining a high level of organization and attention to detail.
- Team Collaboration: Maintain positive communication with team members, customers, and partners, ensuring a collaborative and supportive work environment.
Requirements:
- Language Skills: Native/fluent Danish spoken and written, with fluency in English (training, materials, systems, and technical terminology).
- Education and Experience: High school diploma or equivalent, with customer service experience in the travel industry and proficiency in Amadeus reservation system.
- Soft Skills: Excellent customer service, written, verbal, and organizational skills, with ability to work independently and in a team.
- Technical Skills: Familiarity with computer technology and devices, with ability to find solutions following written procedures and guidelines.
Benefits:
- Remuneration Package: Excellent remuneration package based on experience, skills, and performance.
- Team Environment: Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Professional Development: Guidance and tools to reach your full potential.
