Product Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Board Deutschland Gmbh A tiempo completo
Product Support Specialist

Are you passionate about technology and problem-solving?
Do you have excellent communication skills and a desire to develop your expertise with Board Intelligent Planning Platform?
We're seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team.
As a Product Support Specialist, you will work closely with our customers and business partners to ensure their success using the Board Platform.
You will acquire in-depth knowledge of the platform to become a Board platform expert and primary technical point of contact, both internally and externally.
Your key responsibilities will include investigating complex incidents, troubleshooting, and resolving issues related to the Board platform.
You will also communicate with customers via email, calls, and ticketing platform, and collaborate with different Board teams to resolve highly complex technical issues.
Requirements include a Bachelor's/Master's degree in a relevant field, experience with SaaS and Enterprise Performance Management software, and strong analytical and problem-solving skills.
Excellent written and verbal communication skills, as well as proficiency in multiple languages, are also essential.
We're an equal opportunity employer committed to a diverse and inclusive workforce.
Key Responsibilities:

  • Investigate complex incidents and troubleshoot issues related to the Board platform
  • Communicate with customers via email, calls, and ticketing platform
  • Collaborate with different Board teams to resolve highly complex technical issues
  • Acquire in-depth knowledge of the Board platform to become a Board platform expert
Requirements:
  • Bachelor's/Master's degree in a relevant field
  • Experience with SaaS and Enterprise Performance Management software
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Proficiency in multiple languages


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    Unlock the power of innovation with Autodesk's Product Support Team!We're seeking a talented individual to join our dynamic team as a Technical Support Specialist. As a key member of our Global Product Support organization, you'll play a crucial role in delivering exceptional support services to our customers worldwide.As a Technical Support Specialist,...


  • Barcelona, Barcelona, España Gmv A tiempo completo

    Join Our Team as a Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team at GMV. As a key member of our support team, you will provide remote assistance to our customers, resolving incidents related to our products deployed in high-security environments.Key Responsibilities:Provide remote support to customers,...


  • Barcelona, Barcelona, España Board International A tiempo completo

    At Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions.As a Product Support Specialist, you will be the primary technical point of contact for our customers and business partners, working closely with them to ensure their success with the Board Platform.Key responsibilities...


  • Barcelona, Barcelona, España Board International A tiempo completo

    Job Title: Product Support SpecialistAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist, you will play a crucial role in ensuring our customers' success by providing top-notch technical support and expertise.Key...


  • Barcelona, Barcelona, España Board International A tiempo completo

    Job Title: Product Support SpecialistAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist, you will play a crucial role in ensuring our customers' success by providing top-notch technical support and expertise.Key...


  • Barcelona, Barcelona, España Board International A tiempo completo

    Product Support SpecialistAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions.Our technology is used by thousands of enterprises worldwide to optimize resources, drive growth, and ensure profitability.With advanced analytics and forecasting, plus AI-driven insights,...


  • Barcelona, Barcelona, España Board International A tiempo completo

    Product Support Specialist (L3)At Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist (L3), you will be the primary technical point of contact for our customers and business partners, ensuring their success with the Board Platform.Key...


  • Barcelona, Barcelona, España Board International A tiempo completo

    Product Support Specialist (L3)At Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist (L3), you will be the primary technical point of contact for our customers and business partners, ensuring their success with the Board Platform.Key...


  • Barcelona, Barcelona, España Alight A tiempo completo

    Role OverviewThe Product Support Engineer Specialist is a key member of the extended Product Engineering team at Alight, responsible for ensuring the smooth operation of Alight's Payroll Solution. This role requires a multi-disciplined IT professional with a deep understanding of the application from both a business and technical perspective. The specialist...


  • Barcelona, Barcelona, España Board Deutschland Gmbh A tiempo completo

    Job Description:Are you a technology enthusiast with a passion for problem-solving?We are seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team at Board Deutschland Gmbh.As a Product Support Specialist, you will acquire deep and extensive knowledge of the Board Platform to become a technical expert and...


  • Barcelona, Barcelona, España Board Deutschland A tiempo completo

    Job Title: Product Support Specialist (German Speaking)We are seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team at Board Deutschland.About the Role:As a Product Support Specialist, you will be responsible for investigating complex incidents happening to our customers, working alongside our customers and...


  • Barcelona, Barcelona, España Board Deutschland A tiempo completo

    Job Title: Product Support Specialist (German Speaking)We are seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team at Board Deutschland.About the Role:As a Product Support Specialist, you will be responsible for investigating complex incidents happening to our customers, working alongside our customers and...


  • Barcelona, Barcelona, España Alight A tiempo completo

    RoleAlight is committed to delivering exceptional services and solutions to its customers.The Product Support Specialist will be a key member of the Product Engineering team, responsible for ensuring the smooth operation of Alight's Payroll Solution.The specialist will work closely with the Engineering team and stakeholders to identify and resolve complex...

  • Support Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Aetion A tiempo completo

    Job Summary:Aetion is seeking a highly skilled Support Specialist to join our team. As a Support Specialist, you will provide exceptional customer service to our clients and application users, resolving product and scientific support issues in a timely manner. Key Responsibilities: Respond to and close customer tickets for product and scientific support...


  • Barcelona, Barcelona, España Swapcard A tiempo completo

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Swapcard. As a key member of our Services department, you will play a pivotal role in enhancing our competitive advantage through exceptional product support and human expertise.Key ResponsibilitiesSupport event organizers before, during, and after their event set...


  • Barcelona, Barcelona, España Swapcard A tiempo completo

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Swapcard. As a key member of our Services department, you will play a pivotal role in enhancing our competitive advantage through exceptional product support and human expertise.Key ResponsibilitiesSupport event organizers before, during, and after their event set...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our Product Support Organization as a Technical Support Specialist or Technical Account Manager. As a member of our team, you will play a critical role in delivering exceptional support services to our customers, helping them to maximize the value of their technology...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our Product Support Organization as a Technical Support Specialist or Technical Account Manager. As a member of our team, you will play a critical role in delivering exceptional support services to our customers, helping them to maximize the value of their technology...


  • Barcelona, Barcelona, España Swapcard A tiempo completo

    About SwapcardSwapcard is a leading AI-powered event platform that drives revenue growth and fosters meaningful connections at in-person and hybrid events. Our team of innovators is passionate about helping organizers build future-proof events.Our MissionWe believe in the power of meaningful connections and are committed to pioneering modern solutions that...


  • Barcelona, Barcelona, España Swapcard A tiempo completo

    About SwapcardSwapcard is a leading AI-powered event platform that drives revenue growth and fosters meaningful connections at in-person and hybrid events. Our team of innovators is passionate about helping organizers build future-proof events.Our MissionWe believe in the power of meaningful connections and are committed to pioneering modern solutions that...