Product Support Specialist
hace 2 semanas
Are you passionate about technology and problem-solving?
Do you have excellent communication skills and a desire to develop your expertise with Board Intelligent Planning Platform?
We're seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team.
As a Product Support Specialist, you will work closely with our customers and business partners to ensure their success using the Board Platform.
You will acquire in-depth knowledge of the platform to become a Board platform expert and primary technical point of contact, both internally and externally.
Your key responsibilities will include investigating complex incidents, troubleshooting, and resolving issues related to the Board platform.
You will also communicate with customers via email, calls, and ticketing platform, and collaborate with different Board teams to resolve highly complex technical issues.
Requirements include a Bachelor's/Master's degree in a relevant field, experience with SaaS and Enterprise Performance Management software, and strong analytical and problem-solving skills.
Excellent written and verbal communication skills, as well as proficiency in multiple languages, are also essential.
We're an equal opportunity employer committed to a diverse and inclusive workforce.
Key Responsibilities:
- Investigate complex incidents and troubleshoot issues related to the Board platform
- Communicate with customers via email, calls, and ticketing platform
- Collaborate with different Board teams to resolve highly complex technical issues
- Acquire in-depth knowledge of the Board platform to become a Board platform expert
- Bachelor's/Master's degree in a relevant field
- Experience with SaaS and Enterprise Performance Management software
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency in multiple languages
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