Empleos actuales relacionados con Product Support Specialist - Barcelona, Barcelona - Board International
-
Product Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Board International A tiempo completoAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions.As a Product Support Specialist, you will be the primary technical point of contact for our customers and business partners, working closely with them to ensure their success with the Board Platform.Key responsibilities...
-
Product Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Alight A tiempo completoRole OverviewThe Product Support Engineer Specialist is a key member of the extended Product Engineering team at Alight, responsible for ensuring the smooth operation of Alight's Payroll Solution. This role requires a multi-disciplined IT professional with a deep understanding of the application from both a business and technical perspective. The specialist...
-
Product Support Specialist
hace 1 mes
Barcelona, Barcelona, España Alight A tiempo completoRoleAlight is committed to delivering exceptional services and solutions to its customers.The Product Support Specialist will be a key member of the Product Engineering team, responsible for ensuring the smooth operation of Alight's Payroll Solution.The specialist will work closely with the Engineering team and stakeholders to identify and resolve complex...
-
Product Lifecycle Management Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Arena A tiempo completoTransforming the Future of Product DevelopmentAt Arena, we're revolutionizing the way companies create, operate, and service products. As a Product Lifecycle Management Support Specialist, you'll play a critical role in delivering world-class technical support to our customers.Your Key Responsibilities:Provide technical assistance to customers, investigating...
-
Product Support Specialist
hace 2 días
Barcelona, Barcelona, España Revolut A tiempo completoAt Revolut, we're on a mission to deliver exceptional user experiences and make banking more accessible. Our growing customer base relies on our top-notch support team to resolve issues efficiently.We're seeking an experienced Product Support Specialist to join our team, bringing their technical expertise and passion for problem-solving to the role.The ideal...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Hms Networks Ab A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Hms Networks Ab. As a Technical Support Specialist, you will be responsible for providing technical support to agents and customers, as well as assisting the sales team with product-related queries.Key ResponsibilitiesProvide technical support to agents and customers...
-
Marketing Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Light & Wonder A tiempo completoGaming and Marketing Collaboration:At Light & Wonder, our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. We're seeking a Marketing Support Specialist to work closely with our team.As a Marketing Support Specialist, you will be responsible for executing the EMEA marketing strategy,...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Title: Technical Support SpecialistJob Summary:At Dow Jones, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and guidance to our global customers and sales organization.Key Responsibilities:• Provide technical support and...
-
Product Solution Support Specialist
hace 7 días
Barcelona, Barcelona, España Alight A tiempo completoWe are seeking a highly skilled Product Solution Support Specialist to join our team at Alight.The ideal candidate will have extensive experience with enterprise HR business applications, including payroll, and a proven track record of troubleshooting web applications and API services.In this role, you will be responsible for ensuring the smooth operation of...
-
Product Specialist Trainee
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob Summary: We are seeking a highly motivated and detail-oriented Product Specialist Trainee to join our team at F. Hoffmann-La Roche Gruppe. As a Product Specialist Trainee, you will provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.Key...
-
Product Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Live Nation Entertainment A tiempo completoJob Description:Product Operations SpecialistLive Nation Entertainment is seeking a highly skilled Product Operations Specialist to join our Global Client Support & Operations Organization. As a Product Operations Specialist, you will be responsible for owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and...
-
Clinical Mako Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Stryker A tiempo completoAbout the RoleWe are seeking a highly skilled Clinical Mako Support Specialist to join our team at Stryker. As a key member of our team, you will provide clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and provide on-site guidance and assistance during surgical procedures with the Mako robotics system.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Merantix A tiempo completo**Customer Support Specialist**At Merantix, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers through various channels, including live chat, email, and phone.**Key Responsibilities:**Support customers with technical...
-
Support Specialist
hace 1 mes
Barcelona, Barcelona, España Aetion A tiempo completo**About Aetion**We are a global leader in science-driven technology, using real-world evidence to provide innovative healthcare solutions.Our team is passionate about delivering better outcomes to patients, medical professionals, and clients.We are headquartered in the US and have expanded throughout Europe with a Research and Development Hub in...
-
Product Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Live Nation Entertainment A tiempo completoProduct Operations SpecialistJoin Live Nation Entertainment as a Product Operations Specialist and take on the challenge of owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and Engineering teams. Ensure the Ticketing Product Portfolio can be operated at scale without major friction.As a Product Operations...
-
Product Specialist Trainee
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRole Overview:As a Product Specialist Trainee at F. Hoffmann-La Roche Gruppe, you will play a crucial role in providing specialized remote technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. Your main responsibility will be to ensure that customers receive rapid and effective resolution of any issues or...
-
Technical Support Specialist
hace 7 días
Barcelona, Barcelona, España Dow Jones A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.
-
Marketing Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Light & Wonder A tiempo completoJob SummaryAs a Marketing Support Specialist at Light & Wonder, you will play a key role in the execution of our EMEA marketing strategy. This involves providing support to the Marketing Manager EMEA in delivering marketing campaigns and promotional activities across various regions.Key ResponsibilitiesSupport in the execution of marketing campaigns and...
-
Product Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Live Nation A tiempo completoJob Title: Product Operations SpecialistAbout the Role:We are seeking a highly skilled Product Operations Specialist to join our team in Barcelona. As a Product Operations Specialist, you will be responsible for owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and Engineering teams.Key...
-
Product Development Specialist
hace 4 semanas
Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completoProduct Development SpecialistWe are seeking a skilled Product Development Specialist to join our team at a Tier 1 automotive client located in Barcelona. As a key member of our mechanical area, you will be responsible for:• Collaborating with the technical team to ensure design requirements are met.• Collecting information and assessing the feasibility...
Product Support Specialist
hace 1 mes
At Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions.
Our technology is used by thousands of enterprises worldwide to optimize resources, drive growth, and ensure profitability.
With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
We value our people's unique perspectives and energy, and we collaborate openly across teams and borders to achieve our goals.
We're looking for a highly analytical and self-motivated Product Support Specialist to join our Support Team.
As a Product Support Specialist, you will work alongside our customers and business partners to enable their success using the Board Platform.
You will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally.
You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.
Objectives:
- Investigating issues raised by Board users while using mission-critical solutions.
- Working on open product-related cases while focusing on root cause analysis and troubleshooting.
- Communicating with customers via email, calls, and ticketing platform on a daily basis.
- Regularly communicating progress and statuses of investigations and fixes to several stakeholders.
- Researching and documenting issues as Knowledge Base articles.
- Attending and supporting implementation projects onsite when required.
- Collaborating with different Board teams to resolve highly complex technical issues related to solution deployment.
- Meeting Board's Premium Support obligations to customers and ensuring adherence thereto.
Requirements:
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
- First experience with SaaS and Enterprise Performance Management (EPM) software (preferred).
- First experience working in a customer support role using a case management platform.
- Experience with Client/Server Operating Systems and Cloud solutions.
- Knowledge of Network Management advantageous.
- Familiarity with SQL and ODBC data source connections will be a plus.
- Quick learner with the ability to understand and learn complex systems communicating with different stakeholders.
- Ability to work against tight deadlines within an exciting environment.
- Strong skills and passion in critical thinking, decision making, problem solving, and attention to details.
- Excellent written and verbal communication skills.
- Very good German and English knowledge, excellent Spanish knowledge.
