Product Specialist Trainee

hace 2 semanas


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
Role Overview:

As a Product Specialist Trainee at F. Hoffmann-La Roche Gruppe, you will play a crucial role in providing specialized remote technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. Your main responsibility will be to ensure that customers receive rapid and effective resolution of any issues or requests raised.

Key Responsibilities:
  • Provide remote technical support to customers, troubleshooting and resolving issues in a timely manner.
  • Maintain excellent communication and follow-up with customers to ensure their needs are met.
  • Collaborate with cross-functional teams to ensure customer satisfaction and implement new protocols.
  • Document and escalate complex issues to higher-level support teams when necessary.
  • Provide training and guidance to customers on the operation and maintenance of our analyzers.

Requirements:
  • Students of Biomedical Engineering and/or Biomedicine.
  • Ability to make curricular and/or extracurricular internship agreements.
  • Fluent in English and Portuguese, with conversational and good writing skills.
  • Proactive and solution-oriented mindset.
  • Strong teamwork and collaboration skills.
  • Interest in new technologies.
  • Analytical thinking.

What We Offer:

As a Product Specialist Trainee, you will have the opportunity to gain practical experience and develop your skills in the following areas:
  • Learn the functioning of a microbiology and/or anatomical pathology laboratory.
  • Receive specific product training on Roche's offerings in these areas.
  • Enhance your communication, troubleshooting, and customer service skills and expand your network within the company.
  • Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.

Join Our Team:

At F. Hoffmann-La Roche Gruppe, we believe that diversity, equity, and inclusion are essential to our success. We foster an environment where every voice matters, and we are committed to creating a workplace that is inclusive and respectful of all individuals. If you are passionate about healthcare and technology, and you are looking for a challenging and rewarding role, we encourage you to apply for this position.

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