Product Specialist Trainee
hace 4 semanas
At F. Hoffmann-La Roche Gruppe, we're committed to fostering diversity, equity, and inclusion in our global healthcare community. As a Product Specialist Trainee, you'll play a key role in providing specialized remote technical support to users of our analyzers in Anatomic Pathology and Molecular Biology. Your primary responsibility will be to maintain excellent communication and collaboration with customers to ensure rapid resolution of any issues or requests raised.
Key Responsibilities:
- Provide remote technical support to users of our analyzers in Anatomic Pathology and Molecular Biology.
- Maintain excellent communication and collaboration with customers.
- Troubleshoot and resolve technical issues in a timely manner.
- Document and escalate complex issues to higher-level support teams when necessary.
- Provide training and guidance to customers on the operation and maintenance of our analyzers.
- Collaborate with cross-functional teams to ensure customer satisfaction.
Required Profile:
- Students of Biomedical Engineering and/or Biomedicine.
- Ability to make curricular and/or extracurricular internship agreements.
- Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
- Proactive and solution-oriented mindset.
- Strong teamwork and collaboration skills.
- Interest in new technologies.
- Analytical thinking.
This internship will provide valuable hands-on experience and the opportunity to contribute to customer satisfaction. You'll learn what 'Customer centricity' means and how the Global Customer Support of Roche Diagnostics implements this in its daily work.
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