Field Service Engineer
hace 2 días
About the Role
We are seeking a highly skilled and experienced Field Service Engineer to join our team at Werfen. As a Field Service Engineer, you will be responsible for providing technical support and service to our clients in the designated area.
Key Responsibilities
- Provide technical support and service to clients, including installation, maintenance, and repair of medical equipment.
- Manage workflow and client interfacing to ensure timely and efficient service delivery.
- Communicate and interact with other members and departments of the company to ensure smooth workflow and proper incident reporting.
- Collaborate with sales and marketing teams to identify and address customer needs.
- Act autonomously and escalate any situation that may impact customer expectations.
- Assertive and clear communication with customers and co-workers.
Requirements
- Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
- 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
- Desirable to have data analysis skills, Excel, pivot tables.
- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware, and a minimum of pneumatics experience.
- Fluent reading and writing in English and able to hold a basic technical conversation.
- Fluent Spanish language speaking and understanding.
- Driver license.
Skills and Competencies
- Interest and affinity for technical activities.
- Curious and eager to learn.
- Systemic, holistic, and hands-on approach.
- Proactive, organized, and resolute.
- Oriented to customer service.
- Able to empathize with customer needs and expectations.
- Analytical skills.
- IT skills.
Travel Requirements
Up to 80% of time.
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