Hospitality Operations Manager
hace 4 semanas
Sonder is a revolutionary hospitality company that's changing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone who shares our passion for hospitality operations.
Job SummaryWe're seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Hospitality Agent. As the face of Sonder, you'll be responsible for providing exceptional guest experiences, guiding guests through our technology-rich platform, and utilizing our digital communication systems to receive and respond to guest inquiries.
Key Responsibilities- Provide friendly, upbeat service to all guests, both in person and via chat, phone, and email
- Guide guests through the Sonder experience, ensuring they make the most of their stay and use our tech features
- Utilize digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk
- Work collaboratively with the team to deliver an amazing guest experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Experience in hospitality or customer service is a plus
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
- The chance to be part of a revolutionary hospitality company that's changing the way people stay
If you're passionate about hospitality and delivering exceptional guest experiences, we'd love to hear from you
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