Operations Manager
hace 4 semanas
GuestReady is a pioneering short-term rental management and hospitality company, revolutionizing the industry with innovative technology and a commitment to exceptional guest experiences. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're rapidly expanding our global footprint.
Job SummaryWe're seeking an experienced Operations Manager to join our dynamic team. As a key member of our operations team, you'll be responsible for ensuring seamless daily operations, optimizing processes, and enhancing guest satisfaction. This is an exciting opportunity to make a significant impact in a rapidly growing company and advance your career in the short-term rental industry.
Key Responsibilities- Operational Management: Ensure timely task completion, problem resolution, and seamless daily operations.
- Quality and Efficiency: Oversee housekeeping and property maintenance services, ensuring high-quality performance and contract compliance.
- Performance Monitoring: Track key metrics and KPIs to ensure operational standards are met.
- Team Leadership: Lead and manage a high-performing operations team, fostering a positive and collaborative working environment.
- Process Improvement: Continuously assess and optimize operational processes for better efficiency and service quality.
- 5-7 years of experience in operations, hospitality, short-term rental, or property management, with a leadership role.
- Spanish and English proficiency.
- Proven experience in team management, process improvement, and customer service.
- Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.
- Excellent communication skills, both written and verbal.
At GuestReady, we're committed to providing a dynamic and inclusive work environment. We encourage you to apply even if you're missing a skill or two – we're eager to work with talented individuals who are passionate about delivering exceptional guest experiences.
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