Hospitality Operations Assistant

hace 3 semanas


Barcelona, Barcelona, España Emerald Stay A tiempo completo

About the Role:

Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. As a Hospitality Operations Assistant, you will be part of our Centralized Operations Team, responsible for managing communication with guests, handling reservations, and coordinating with our on-the-ground staff. Your goal will be to provide an unforgettable Emerald Stay experience for our guests while ensuring seamless operations.

Responsibilities:

• Manage communication with guests via phone, chat, or email
• Liaise with guests to complete online check-in prior to arrival
• Handle check-ins and check-outs from our central office and coordinate with our on-the-ground staff
• Upsell and cross-sell services to guests
• Collect feedback from guests to improve our services

About You:

We are looking for a highly organized and detail-oriented individual with excellent communication skills. You should have at least 6 months of experience in a working environment, preferably in hospitality. You will be fluent in English and either French or Spanish, and be eligible to work in the EU. You will be willing to relocate to Barcelona and be available for a period of 6 months, working between 30 and 40 hours per week.

About Us:

Emerald Stay offers a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values: Make Mistakes, Question, Speak Up, Think Big, Don't Compromise, and Care. We are a demanding company, but we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.



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