Hospitality Operations Manager
hace 1 mes
As a key member of the Orient Express team, the Hospitality Operations Manager will play a crucial role in ensuring the operational, commercial, financial, quality, and PR success of both the on-land team and crew.
Key Responsibilities:
- Manage and oversee all aspects of hotel operations on board the fleet, including hospitality and catering services with food & beverages.
- Collaborate closely with other departments to ensure safe, efficient, and effective ultra-luxury operations of the sailing yacht vessels.
- Provide personal recommendations for the development of executives and employees, including on-land staff, Captain, Deck & Engine crew, and Hotel crew, in accordance with Accor & Orient Express Talent Management guidelines.
- Motivate employees and maintain frequent visits to ensure high standards.
- Collaborate with the Orient Express brand team, acting as a representative of the brand standards.
- Maintain good relations with the Owners and/or Owners' representatives, supervisors, team members, and corporate offices is essential.
- Working closely with other executives and stakeholders, the manager will develop and implement strategic plans and initiatives to enhance operational efficiency, effectiveness, and profitability.
- Ensure that guest experiences meet the highest expectations of clients and industry is paramount.
- Collaborate with the OE team shoreside to create and develop a unique, lifelong experience that blends navigation, hotel, F&B, and shoreside activities (pre, during, and post-voyage).
Qualifications:
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent verbal and written communication skills.
- Ability to effectively liaise with internal teams, external partners, and stakeholders.
- Strong organizational and multitasking abilities for handling complex operations.
- Detail-oriented with a commitment to maintaining high standards.
- Exceptional customer service orientation, with the ability to anticipate and exceed guest needs and expectations.
- Adaptability to changing environments and flexibility to work in a fast-paced, dynamic setting.
- Analytical and strategic thinking to develop and implement effective operational plans.
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