Hospitality Operations Manager

hace 1 mes


Barcelona, Barcelona, España Accor Hotels A tiempo completo
Job Description

As a key member of the Orient Express team, the Hospitality Operations Manager will play a crucial role in ensuring the operational, commercial, financial, quality, and PR success of both the on-land team and crew.

Key Responsibilities:

  • Manage and oversee all aspects of hotel operations on board the fleet, including hospitality and catering services with food & beverages.
  • Collaborate closely with other departments to ensure safe, efficient, and effective ultra-luxury operations of the sailing yacht vessels.
  • Provide personal recommendations for the development of executives and employees, including on-land staff, Captain, Deck & Engine crew, and Hotel crew, in accordance with Accor & Orient Express Talent Management guidelines.
  • Motivate employees and maintain frequent visits to ensure high standards.
  • Collaborate with the Orient Express brand team, acting as a representative of the brand standards.
  • Maintain good relations with the Owners and/or Owners' representatives, supervisors, team members, and corporate offices is essential.
  • Working closely with other executives and stakeholders, the manager will develop and implement strategic plans and initiatives to enhance operational efficiency, effectiveness, and profitability.
  • Ensure that guest experiences meet the highest expectations of clients and industry is paramount.
  • Collaborate with the OE team shoreside to create and develop a unique, lifelong experience that blends navigation, hotel, F&B, and shoreside activities (pre, during, and post-voyage).

Qualifications:

  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent verbal and written communication skills.
  • Ability to effectively liaise with internal teams, external partners, and stakeholders.
  • Strong organizational and multitasking abilities for handling complex operations.
  • Detail-oriented with a commitment to maintaining high standards.
  • Exceptional customer service orientation, with the ability to anticipate and exceed guest needs and expectations.
  • Adaptability to changing environments and flexibility to work in a fast-paced, dynamic setting.
  • Analytical and strategic thinking to develop and implement effective operational plans.


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