Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Guestready A tiempo completo
About GuestReady

GuestReady is a pioneering short-term rental management and hospitality company, revolutionizing the industry with innovative technology and a commitment to exceptional guest experiences. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're rapidly expanding our global footprint.

Job Summary

We're seeking an experienced Operations Manager to join our dynamic team. As a key member of our operations team, you'll be responsible for ensuring seamless daily operations, optimizing processes, and enhancing guest satisfaction. This is an exciting opportunity to make a significant impact in a rapidly growing company and advance your career in the short-term rental industry.

Key Responsibilities
  • Operational Management: Ensure timely task completion, problem resolution, and seamless daily operations.
  • Quality and Efficiency: Oversee housekeeping and property maintenance services, ensuring high-quality performance and contract compliance.
  • Performance Monitoring: Track key metrics and KPIs to ensure operational standards are met.
  • Team Leadership: Lead and manage a high-performing operations team, fostering a positive and collaborative working environment.
  • Process Improvement: Continuously assess and optimize operational processes for better efficiency and service quality.
Requirements
  • 5-7 years of experience in operations, hospitality, short-term rental, or property management, with a leadership role.
  • Spanish and English proficiency.
  • Proven experience in team management, process improvement, and customer service.
  • Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.
  • Excellent communication skills, both written and verbal.
What We Offer

At GuestReady, we're committed to providing a dynamic and inclusive work environment. We encourage you to apply even if you're missing a skill or two – we're eager to work with talented individuals who are passionate about delivering exceptional guest experiences.


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