Senior Implementation Manager
hace 2 días
We're seeking an experienced and motivated leader to join our Implementation team at Adyen as a Senior Implementation Manager. As a key member of our team, you will lead a group of Implementation Managers in Madrid, working closely with peers across Europe to drive our implementation team to new heights and set the standard in the industry.
The Implementation Management team at Adyen supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge and industry best practices. Implementation managers work on innovative complex projects ranging from online payment integrations, in-person payments, marketplaces, card issuing programs, and financial services.
Key Responsibilities:
- Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
- Create an inspiring and collaborative team environment with an open communication and feedback culture.
- Scale up the team while preserving Adyen's unique culture and ensuring our formula is fostered.
- Collaborate with other teams and drive initiatives to grow the (global) IM organization, in size, quality, and scalability.
Requirements:
- Minimum of 4 years of experience leading teams.
- Experienced in building and managing a team of implementation managers, technical consultants, or technical project managers. This will include coaching, setting goals and objectives, and training the team.
- Experienced with integration projects within a large global company working in professional services, finance, retail, or general technology.
- A proven track record of helping to drive change, using data to make informed decisions on setting up tools and procedures, so that Adyen continues to be successful from an operational perspective.
- Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
- Proactive hands-on attitude to get things done in collaboration with your team, not afraid to get involved and tackle challenges when the situation calls for it.
- Experience within the Unified Commerce space is a plus, but not a requirement.
- You speak fluent English and Spanish.
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