LSA Account Manager with French Language Expertise
hace 5 días
We are a leading provider of customer experience management and contact center business process outsourcing services, operating in over 265 languages and 88 countries. Our company values employee satisfaction and provides a great work environment.
Job SummaryWe are seeking a highly skilled professional to join our team as an LSA Account Manager with French language expertise. The successful candidate will be responsible for providing ongoing support to clients, identifying and resolving issues, and optimizing profiles based on best practices.
Key Responsibilities:- Client Support: Reach out to active clients to help them set up their LSA accounts and provide ongoing support, including answering questions, troubleshooting issues, and providing guidance on best practices.
- Issue Resolution: Identify and resolve any issues that may arise with accounts, ensuring a high level of customer satisfaction.
- Profile Optimization: Optimize profiles based on last guidelines, ensuring that clients receive the best possible experience.
- Change Management: Communicate changes in the product to achieve a high adoption among the portfolio.
- Bachelor's Degree: Bachelor's degree in business, marketing, or a related field, or practical experience.
- Local Services Ads Expertise: Strong understanding of Local Services Ads.
- Communication Skills: Excellent communication and problem-solving skills.
- Teamwork: Ability to work independently and as part of a team.
- Analytical Skills: Strong analytical and reporting skills.
- CRM Experience: Experience with Salesforce and other CRM systems.
- Language Proficiency: Full professional proficiency or native level of French, and fluency in English.
- Full-time Position: Full-time position (39 hours/week).
- Competitive Salary: Competitive Salary.
- Hybrid Working Model: This is a Hybrid working model in Barcelona.
- Referral Program: Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- Intense Sales Training: Intense specific sales training.
- Coaching and Development: A permanent presence of coaches who will facilitate your personal and professional development.
- Established Career Path: Established career path to grow within the project.
- Continuous Training: Continuous training and certifications within Google products.
- Contests and Incentives: Bi-weekly, monthly or quarterly contests.
- Employment with a Leader: Employment with the world's largest provider of contact center services.
- Excellent Work Environment: Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic Business Casual Environment: Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
- Office Location: Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
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Barcelona, Barcelona, España Teleperformance A tiempo completoAbout TeleperformanceTeleperformance is a leading provider of contact center services, with a global presence and a commitment to excellence in customer experience.Job SummaryWe are seeking a highly skilled LSA Account Manager with expertise in the French language to join our team. As an LSA Account Manager, you will be responsible for managing client...
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Barcelona, Barcelona, España Teleperformance A tiempo completoAbout TeleperformanceTeleperformance is a leading provider of contact center services, with a global presence and a commitment to excellence in customer experience.Job SummaryWe are seeking a highly skilled LSA Account Manager with expertise in the French language to join our team. As an LSA Account Manager, you will be responsible for managing client...
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Barcelona, Barcelona, España Teleperformance A tiempo completoTeleperformance, a leading business process outsourcing company, is seeking a highly skilled professional to join our team as an LSA Account Manager with French language expertise.Key Responsibilities:Establish and maintain strong relationships with active clients to set up and optimize their LSA accounts.Provide exceptional support, including answering...
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Barcelona, Barcelona, España Teleperformance A tiempo completoTeleperformance, a leading business process outsourcing company, is seeking a highly skilled professional to join our team as an LSA Account Manager with French language expertise.Key Responsibilities:Establish and maintain strong relationships with active clients to set up and optimize their LSA accounts.Provide exceptional support, including answering...
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Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout Teleperformance SpainWe are a leading provider of customer experience management and contact center business process outsourcing services, operating in over 265 languages and 88 countries. Our company values employee satisfaction and provides a great work environment.Job SummaryWe are seeking a highly skilled professional to join our team as an LSA...
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Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout Teleperformance SpainWe are a leading provider of customer experience management and contact center business process outsourcing services, operating in over 265 languages and 88 countries. Our company values employee satisfaction and provides a great work environment.Job SummaryWe are seeking a highly skilled professional to join our team as an LSA...
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Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout the Role:Teleperformance Spain, a leading customer experience management company, is seeking a highly skilled LSA Account Manager with French language proficiency to join our team.Key Responsibilities:Establish and maintain strong relationships with active clients to set up and optimize their LSA accounts.Provide exceptional support, including...
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