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LSA Account Manager with French Language Expertise
hace 2 meses
We are a leading provider of customer experience management and contact center business process outsourcing services, operating in over 265 languages and 88 countries. Our company values employee satisfaction and provides a great work environment.
Job SummaryWe are seeking a highly skilled professional to join our team as an LSA Account Manager with French language expertise. The successful candidate will be responsible for managing LSA accounts, providing ongoing support, and identifying and resolving any issues that may arise.
Key Responsibilities- Manage LSA accounts for active clients, ensuring seamless customer experience.
- Provide expert support, including answering questions, troubleshooting issues, and offering guidance on best practices.
- Identify and resolve any issues that may arise with accounts, ensuring timely resolution and customer satisfaction.
- Optimize profiles based on the latest guidelines, ensuring compliance and efficiency.
- Communicate changes in the product to achieve high adoption among the portfolio, driving business growth.
- Bachelor's degree in business, marketing, or a related field, or equivalent practical experience.
- Strong understanding of Local Services Ads and their applications.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Strong analytical and reporting skills, with experience in Salesforce and other CRM systems.
- At least 2 of the last 3 quarters on target, with a minimum tenure of 9 months in your current role.
- Full professional proficiency or native level of French, and fluency in English.
- Full-time position with a competitive salary and benefits package.
- Hybrid working model in Barcelona, with opportunities for growth and development.
- Referral program with a referral fee (up to 2,000€ depending on the language/project).
- Intense sales training and coaching, with a permanent presence of coaches to facilitate personal and professional development.
- Established career path to grow within the project, with continuous training and certifications in Google products.
- Bi-weekly, monthly, or quarterly contests, with a dynamic business casual environment and excellent work environment.
