LSA Account Manager with French Language Expertise

hace 4 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, a global leader in customer experience management, is seeking a highly skilled LSA Account Manager to join our team in Barcelona.

As an LSA Account Manager, you will be responsible for providing exceptional support to our clients, helping them set up and optimize their Local Services Ads accounts. Your expertise in French language and culture will be invaluable in this role.

Key responsibilities include:

  • Reaching out to active clients to set up and configure their LSA accounts
  • Providing ongoing support, including answering questions, troubleshooting issues, and offering guidance on best practices
  • Identifying and resolving any issues that may arise with accounts
  • Optimizing profiles based on the latest guidelines
  • Communicating changes in the product to ensure high adoption among our portfolio

Requirements:

  • Bachelor's degree in business, marketing, or a related field, or equivalent practical experience
  • Strong understanding of Local Services Ads and their applications
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and reporting skills
  • Experience with Salesforce and other CRM systems
  • At least 2 of the last 3 quarters on target
  • Minimum tenure of 9 months in your current role
  • Full professional proficiency or native level of French, and fluency in English

Benefits:

  • Full-time position (39 hours/week)
  • Competitive Salary
  • Hybrid working model in Barcelona
  • Referral Program: Bring a Friend and receive a Referral fee (up to 2,000€ depending on the language/project)
  • Intense specific sales training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products
  • Bi-weekly, monthly, or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Office location surrounded by the sea (World Trade Center, Barcelona, Spain)

If you want to know more about moving to Barcelona, please click here



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