Product Operations Specialist, Flights

hace 7 días

Alcobendas, Madrid, España Hopper A tiempo completo

About the Role

We are seeking a highly skilled and analytical Flight Operations Specialist to join our team at Hopper. As a key member of our Flights Supply team, you will play a critical role in investigating issues and uncovering solutions for some of our highest-impact problems.

Responsibilities

  • Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches.
  • Own portions of operation health measurement, alerting, and incident reporting.
  • Serve as an incident manager as needed for high-impact outages and product issues.
  • Liaison with stakeholders at vendor partners to report issues and strategize solutions.
  • Set requirements for new product launches to ensure benchmarks are met.
  • Field questions from company stakeholders via intake process and document reported bugs.
  • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
  • Run tests in the app environment when new content or products are launched.
  • Maintain high-quality documentation of systems, processes, and settings.
  • Flex as needed to support operational tasks in an ad-hoc manner.

Requirements

  • A passion for Hopper's mission to build the most customer-centric travel marketplace on Earth.
  • Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
  • Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
  • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
  • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
  • Exceptional ability to grasp, manage, and articulate complex systems.
  • Strong organizational skills in order to stay on top of multiple tasks at once.

Preferred Qualifications

  • Experience in the travel industry, especially air travel, is a huge bonus.
  • Excellent written and verbal communication skills in English.
  • A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams.
  • Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP).
  • Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets.
  • Experience working with SQL.

Perks & Benefits

  • Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages.
  • Hopper covers the cost of employee premiums for private medical and dental coverage.
  • Hopper also offers private life and accident coverage.
  • Please ask us about our very generous parental leave, much above industry standards.
  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
  • Unlimited PTO.
  • Hopper offers a monthly cash allowances for gym memberships and to cover home-office expenses for a comfortable remote working experience.
  • Carrot Cash travel stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.

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