Digital Customer Lifecycle Program Manager

hace 7 días

Barcelona, Barcelona, España Td Synnex A tiempo completo
About the Role

We are seeking a highly motivated and analytical Customer Lifecycle Program Manager to support the deployment and development of our omni-channel digital transformation sales engagement strategy.

Key Responsibilities
  • Design and coordinate lifecycle stage activities that drive positive customer engagement and improved loyalty.
  • Coordinate the implementation of activities in systems and in country processes.
  • Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
  • Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.
  • Connect with central and local marketing agencies to convert program activities into market assets for deployment.
  • Work with marketing automation, e-commerce platform, and CRM experts to automate, embed, and improve internal processes.
  • Partner with countries and central business experts to capture and deploy best practices.
Requirements
  • A minimum of 3-5 years' relevant work experience in data-driven B2B digital marketing.
  • Highly analytical and extensive root cause diagnosis and problem-solving skills.
  • Relevant experience in the deployment of digital customer journeys.
  • Experience in large, complex project and process management.
  • Previous project experience leading AI projects highly valuable.
  • Quick learner and an innovative thinker with the ability to thrive in a fast-paced, data-centric environment.
  • Positive can-do attitude and success in following up and getting things done.
  • English - professional proficiency is a MUST.
What We Offer
  • Hybrid work (2 days at the office, 3 days at home).
  • We value continuous learning and provide a clear progression plan.
  • We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Key Skills
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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