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Digital Customer Engagement Manager

hace 2 meses

Barcelona, Barcelona, España SAP A tiempo completo
About the Role

The Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences across the European region. This role requires a strong technical background in SAP Basis, ERP modules, and cloud infrastructure, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Drive sales-to-delivery handovers and customer onboarding, ensuring seamless transitions and high-quality service delivery.
  • Support customers with technical queries and requirements, providing proactive and transparent communication throughout the customer lifecycle.
  • Monitor and resolve customer tickets, ensuring timely and effective issue resolution.
  • Collaborate with cross-functional teams, including sales, presales, and customer success partners, to ensure customer success and satisfaction.
  • Contribute to customer go-lives, release upgrades, and maintenance activities, ensuring smooth and efficient delivery.
  • Develop and maintain strong relationships with customers, understanding their needs and delivering tailored solutions.
Requirements
  • Engineering graduate with 3+ years of experience in SAP technical consulting or customer-facing roles.
  • Strong knowledge of SAP Basis, ERP modules, and cloud infrastructure, including hyperscalers, OS/DB migration, and SAP release upgrades.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience working with cross-cultural and cross-functional teams, with a strong focus on customer satisfaction and success.
About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and effectively. Our mission is to empower businesses to run at their best, and we're committed to creating a workplace that values diversity, inclusion, and innovation.