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We are seeking a highly skilled and empathetic Icelandic customer service representative to join our team in the travel industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers worldwide.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries via email and phone
- Clarify service, payment, and technical requirements, and provide solutions to customer issues
- Collaborate with internal teams to resolve customer complaints and concerns
- Develop and maintain a deep understanding of our products and services to provide expert advice to customers
- Icelandic: C2 level and advanced English
- Excellent communication and interpersonal skills, both written and spoken
- User-friendly PC skills, including Office 365 and CRM Database
- A problem-solving and solution-driven mentality
- A positive, motivated mindset to handle challenging customer situations
- Goal-oriented work approach and adaptability to changing priorities
- Affinity with accommodation platforms and experience in customer service or contact center environments
- Availability to work from the office and from home (within 100km from the office)
- Contract: 38.5 hours/week, Monday to Sunday, 15:00-23:00h
- Temporary Contract
- Feel Good program with Spanish lessons, quizzes, and group activities
- Free private health insurance (permanent contract)
- Flexible remuneration in nursery school transport (after probation period)
- Multicultural and international working environment
- Modern office spaces, well connected by public transport
- Free coffee and fruit
- Opportunities to learn and grow your career in an exciting industry-leading department
