Customer Experience Representative

hace 1 semana

Barcelona, Barcelona, España PLP Group A tiempo completo
{"title": "Customer Experience Representative", "content": "Customer Experience Representative

At PLP Group, we are seeking a highly skilled Customer Experience Representative to join our team in Barcelona, Spain. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Provide customers with product and service information
  • Research required information using available resources
  • Identify customer needs and preferences
  • Manage and resolve customer complaints in a timely and professional manner

Requirements:

  • Native or fluent in Swedish, Danish, or Norwegian (verbal and written)
  • Good command of English
  • Strong customer orientation and previous customer service experience
  • Available to work shifts in our International Call Centre
  • Strong PC literacy and ability to learn new software

Benefits:

Competitive monthly salary plus performance incentive

", "lang_code": "en-US"}

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