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Customer Experience Representative

hace 2 meses

Barcelona, Barcelona, España Tdcx A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date on product knowledge and features to provide accurate information to customers
  • Meet or exceed customer satisfaction targets
Requirements
  • Native-level proficiency in German and excellent communication skills in English
  • Previous customer service experience, preferably in a healthcare or related industry
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and ability to think critically
  • Valid EU passport or working visa
About TDCX

TDCX is a leading provider of digital customer experience solutions, enabling businesses to acquire new customers, build loyalty, and protect their online communities. With a global footprint and a team of experts, we help our clients achieve their customer experience aspirations.