Scandinavian Customer Experience Representative

hace 2 semanas


Barcelona, Barcelona, España PLP Group A tiempo completo
{"title": "Customer Service Representative - Scandinavian Languages", "content": "Customer Service Representative - Scandinavian Languages

PLP Group is a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services. We are seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain.

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Scandinavian languages. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Provide customers with product and service information
  • Research required information using available resources
  • Identify customer needs and preferences
  • Manage and resolve customer complaints
  • Maintain accurate customer information records

Requirements:

  • Native or fluent (business level) in Swedish, Danish, or Norwegian (verbal and written)
  • Good command of English
  • Strong customer orientation and previous customer service experience
  • Available to work shifts (International Call Centre)
  • Strong PC literacy and ability to learn new software

Benefits:

Competitive monthly salary plus performance-based incentives

Opportunity to work with a global company and develop your skills in a dynamic environment

Chance to make a real difference in the lives of our customers

", "lang_code": "en"}

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