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First Line IT Support Specialist

hace 2 meses

Barcelona, Barcelona, España BluSelection A tiempo completo
Job Description

Company: BluSelection

Job Title: First Line IT Support Specialist

Location: Remote (with occasional on-site work)

Job Type: Contract

Language: Dutch, Spanish, and English

Job Summary

We are seeking a highly skilled First Line IT Support Specialist to join our Global Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer support to our clients across Europe.

Responsibilities
  1. Customer Support: Respond to and resolve IT-related queries and issues via phone, email, and ticketing tools.
  2. IT Issue Resolution: Troubleshoot and resolve IT issues for our clients, ensuring minimal downtime and maximum customer satisfaction.
  3. Documentation and Logging: Accurately document and log all customer interactions and issue resolutions.
  4. Team Collaboration: Work closely with our team members and other departments to ensure seamless communication and issue resolution.
  5. Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and support processes.
Requirements
  1. Language Skills: Native or fluent in Dutch, with advanced Spanish and English language skills.
  2. IT Knowledge: Basic understanding of IT concepts and technologies.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to work with diverse clients and teams.
  4. Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex IT issues.
  5. Time Management: Ability to manage multiple tasks and priorities, with a focus on meeting deadlines and delivering high-quality results.
What We Offer
  1. Remote Work: 80% of the time, with occasional on-site work.
  2. Shift Rotation: 8AM - 5PM Monday-Friday, with one hour less on Fridays.
  3. Benefits: Ticket restaurant (1100€ per year) after 3 months, private health insurance with Sanitas after 6 months, and access to VIP District benefits.
  4. Career Development: Opportunities for career growth and professional development, including leadership programs and language classes.