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hace 2 meses
Cainiao is a leading player in the global e-commerce logistics market, and we're seeking an exceptional customer service representative to join our team in Spain.
Key Responsibilities- Provide timely and efficient support to customers through various channels, including email, phone, and chat.
- Resolve customer complaints and issues related to cargo tracking, order management, and compensation.
- Process and track work orders, ensuring timely closure and customer satisfaction.
- Identify and report major customer complaints and difficult problems to the leadership team.
- Analyze customer feedback and suggest improvements to enhance the user experience.
- Experience in the e-commerce or logistics industry is preferred.
- Proficiency in Spanish and Chinese, with English being a plus.
- Strong communication and problem-solving skills, with a cheerful and proactive personality.
- Ability to work under pressure and maintain a high level of customer satisfaction.
We provide a competitive salary, a diverse and dynamic work environment, and opportunities for growth and development. If you're passionate about delivering exceptional customer service and working in a fast-paced e-commerce logistics company, we'd love to hear from you.
