Alibaba Customer Service Representative

hace 4 semanas


Cabanillas del Campo, Guadalajara, España Cainiao A tiempo completo

Cainiao is a leading player in the global e-commerce logistics market, and we are seeking an experienced customer service representative to join our team in Spain.

Key Responsibilities

As a customer service representative, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. This includes:

  • Responding to customer inquiries via phone, email, or chat
  • Resolving customer complaints and issues related to cargo tracking, order management, and compensation
  • Tracking and resolving abnormal orders and feedback from overseas warehouses
  • Reporting major issues to team leaders and collaborating on solutions
  • Analyzing customer satisfaction data and providing recommendations for improvement
Requirements

To be successful in this role, you will need:

  • Experience in the e-commerce or logistics industry
  • Proficiency in Spanish and Chinese languages, with English being a plus
  • Strong communication and problem-solving skills
  • A strong sense of responsibility and a customer-centric approach
What We Offer

We offer a competitive salary, a dynamic and culturally diverse team, and opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for e-commerce and logistics, we encourage you to apply for this exciting opportunity.



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