Customer Service Specialist
hace 2 meses
As a Customer Services and Invoicing Specialist you will be interacting with customers via phone and email to ensure consistent and first class customer experience. You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components.
This is a collaborative position that requires networking with Key Account Managers, Supply Chain, Health Assurance, and Finance, in Spain, UK and across Europe.
The business has implemented Microsoft Dynamics 365 and you need to be able to implement processes within D365.
You will report to the Customer Services Manager based in the Sant Cugat Office - Barcelona.
You Will- Support and ensure efficient process adjustments/credits to customer accounts.
- Coordinate and process Customer orders (in D365) working closely with Supply Chain and Transport.
- Work closely with Invoicing Team to ensure the correct pricing and billing is applied to all transactions as well as invoicing in accordance with agreed processes.
- Enhance customer satisfaction by responding to customer enquiries and complaints.
- Monitor weekly shipments to ensure invoicing of all direct and indirect sales.
- Work closely with commercial team and finance to ensure royalty numbers and payments are received in a timely manner.
- Prepare monthly reports for all direct/indirect sales, semen and royalties and support with month end processes.
- Track, record and report status of customer royalty reports and generation of invoices.
- Manage customer accounts receivables, collections, and complete new customer credit investigations.
- Ensure operational compliance with all PIC business policies, procedures, and regulations.
- Demonstrated sales, invoicing, accounting, and customer service experience.
- Experience with Microsoft D365 required.
- Experience of creating opportunities by providing customer solutions.
- Must be customer-focused and a team player.
- Must be flexible and adaptable and have the ability to work in a fast-paced dynamic environment.
- Be able to multi-task as well as demonstrate the ability to effectively organize and prioritize work.
- Ability to analyze and solve problems in an empowered, self-directed work environment.
- Computer literacy is essential, including the ability to operate efficiently in MS Word and MS Excel software.
- Strong communication skills.
- Multilingual – Spanish and English is essential; preferably German and Italian.
-
Customer Service Specialist
hace 2 semanas
Sant Cugat del Vallès, España Pig Improvement Company A tiempo completoRole OverviewAs a Customer Services and Invoicing Specialist, you will be interacting with customers via phone and email to ensure a consistent and first-class customer experience. You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components.This is a collaborative position that...
-
Customer Service Specialist
hace 2 semanas
Sant Cugat del Vallès, España Pig Improvement Company A tiempo completoRole Overview As a Customer Services and Invoicing Specialist, you will be interacting with customers via phone and email to ensure a consistent and first-class customer experience. You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components. This is a collaborative position that...
-
Customer Service Specialist
hace 3 semanas
Sant Quirze del Vallès, España INDIBA® Group A tiempo completoINDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years.At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering...
-
Customer Service Specialist
hace 2 semanas
Sant Quirze del Vallès, España INDIBA® Group A tiempo completoINDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years. At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering...
-
Global Customer Shared Services Specialist
hace 3 semanas
Sant Cugat del Vallès, España Grifols, S.A A tiempo completoGlobal Customer Shared Services SpecialistWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...
-
Global Customer Shared Services Specialist
hace 3 semanas
Sant Cugat del Vallès, España Grifols, S.A A tiempo completoGlobal Customer Shared Services SpecialistWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...
-
Global Customer Shared Services Specialist
hace 3 semanas
Sant Cugat del Vallès, España Grifols, S.A A tiempo completoGlobal Customer Shared Services Specialist Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...
-
Global Customer Shared Services Specialist
hace 7 días
Sant Cugat del Vallès, España Grifols International SA A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Global Customer Shared Services Specialist
hace 7 días
Sant Cugat del Vallès, España Grifols International SA A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Customer Service Representative with Dutch Hybrid
hace 2 semanas
Sant Cugat del Vallès, España Alpega Group A tiempo completoThe Alpega Group is looking for a **Customer Service Representative**for the Dutch market. This role will be part of the operations organization in Alpega. **WHO ARE WE** The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation...
-
Solution Specialist
hace 4 semanas
Sant Cugat del Vallès, España Roche A tiempo completoSolution Specialist , Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and...
-
Customer Service
hace 1 mes
Sant Cugat del Vallès, Barcelona provincia, España Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Solution Specialist
hace 3 semanas
Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Solution Specialist
hace 4 semanas
Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Customer Operations Specialist
hace 2 meses
Sant Cugat del Vallès, España Hewlett Packard A tiempo completoMAIN RESPONSIBILITIES: The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities: Responsibilities: Backlog...
-
Customer Service
hace 6 meses
Sant Cugat del Vallès, Barcelona provincia, España Walters People A tiempo completoDesde Walters People estamos buscando un perfil de Customer Service con francés avanzado / nativo para incorporarse a una importante multinacional ubicada en Sant Cugat del Vallès FUNCIONES: - Apertura de tickets e incidencias, resolución y cierre con clientes - Verificación de volúmenes de facturación retenidos por reglas predefinidas. - Análisis y...
-
Customer Operations Specialist
hace 3 semanas
Sant Cugat del Vallès, España Hewlett Packard A tiempo completoMAIN RESPONSIBILITIES:The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:Responsibilities:Backlog accountabilityManages...
-
Customer Operations Specialist
hace 3 semanas
Sant Cugat del Vallès, España Hewlett Packard A tiempo completoMAIN RESPONSIBILITIES:The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:Responsibilities:Backlog accountabilityManages...
-
Customer service
hace 2 meses
LLINARS DEL VALLÈS, España Eurofirms People First A tiempo completoEmpresa dedicada a la fabricación de mecheros busca un/a customer service export con francés para trabajar en Barcelona y hacer las siguientes tareas:- Gestión de pedidos e incidencias. - Seguimiento de las entregas en las zonas asignadas. - Facturación. - Control de crédito para clientes. - Contratación de transportes. - Contacto directo con clientes....
-
Customer Service con Inglés- Estable
hace 3 semanas
Sant Cugat Del Vallès, España NA A tiempo completo¿Te gustaría formar parte de una importante empresa de su sector ubicada en Sant Cugat? Si tienes experiencia como Customer Service y tienes un nivel de inglés alto, ¡esta oferta es para ti!En esta posición lo más importante son las personas, es por ello que desde el primer momento vas a recibir un acompañamiento para que tu día a día sea más...