Customer Service Representative

hace 6 días


Cabanillas del Campo, Guadalajara, España Cainiao A tiempo completo
Job Summary

We are seeking an experienced Customer Service Representative to join our team in Spain. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues related to cargo tracking, order management, and compensation.
  • Process and track consultation and complaint work orders.
  • Identify and resolve abnormal orders and feedback from overseas warehouses.
  • Report major complaints and difficult problems to the leader and collaborate on solutions.
  • Analyze and summarize customer satisfaction issues and provide recommendations for improving user experience.
Requirements

We are looking for a candidate with:

Experience in e-commerce or logistics industry.Proficiency in Spanish and Chinese, with English as a plus.A cheerful personality, quick thinking, and strong communication skills.A strong sense of responsibility and ability to work under pressure.What We Offer

We offer a competitive salary, a diverse and dynamic work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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